We guarantee to meet deadlines for transcript delivery and guarantee to achieve 99% accuracy on clear recordings. At any time upto 14 days after we return your project you note we did not meet the agreed deadline or accuracy we will not only provide you with a full refund for the transcripts – but also provide a credit for the equivalent time and service. This is our 14-day 200% guarantee.
Andrew Dodson (Founder/Director).
We believe that we have the systems in place that ensure both deadlines and quality standards are met. Even if files are accidentally deleted or corrupted – the electricity blacks out, typists become ill, the office burns down or one of the thousand other things that can happen in today’s environment, we are confident we have measures in place to ensure that we will deliver accurately on time, every time.
Why 14 days?
We seek to empower our clients as much as possible and seek to develop open and trusting relationships. In view of this, we provide a 14-day window after returning transcripts for clients to review accuracy before making payment. For obvious reasons, clients using generic email addresses (e.g. gmail, yahoo etc.) will need to pay before completion but will still be covered by the guarantee.
We continuously back up project data, encrypt it and securely store the data as multiple copies via secure Internet connections in different locations. This process ensures that even if one “site” is down, damaged, or compromised, other sites can step in and provide up-to-date copies. Once projects are completed – they are deleted from our system on a rolling basis.
The Diva Team
We have on-site and off-site staff – a network of Divas who can be called in and deployed on a project at a moment’s notice. Our project management technology allows Diva HQ to be in constant communication with Divas, literally, within moments, we can scramble a group of Divas to be up and working on a project. This technology to quickly assign and deploy our people allows us to quickly bring under control any timeline or quality issues that arise. Be it Divas getting sick, a family crisis, or technological failures, there is always a backup support group ready to ensure accurate on-time delivery of your project.
Feedback? Any issues? These forms go to me, Andrew – direct.
I will respond personally.