“We guarantee to meet deadlines for transcript delivery and to achieve 98% accuracy on clear recordings. If at any time, up to 14 days after we return the project, you feel we did not meet our promise, we will provide a full refund and a credit for the equivalent time and service. This is our 14 day, 200% guarantee.”
Our transcription services
Academic discounts. Approved confidentiality agreements. Accredited with university finance systems.
Confidential. On time delivery for lawyers and courts.
On time. Accurate. On your team.
1. Calculate TOTAL – BEFORE YOU ORDER YOur TRANSCRIPTION SERVICES
We have a simple online ordering form for the transcription services that will calculate the total price before you need to commit to placing an order (see: Transcription Order Form).
2. Send recordings
On the order form, you will be given three options to send us your recordings. You can upload directly via the order form from your desktop, send us a link ( for example, YouTube, Vimeo, Dropbox/Wetransfer etc.), or courier a hard copy to us (e.g. USB memory stick, external drive etc.).
Upload – Uploading as you fill in the order form is by far the easiest option. Simply select the upload option, and select all the files you want to send to us. The “red X” appears next to each file once it has uploaded to the site. If a single file is larger than 1GB, you might want to send us a link via dropbox/wetransfer.
Link to recordings – If you already have your files online, then just send us a link (e.g. Vimeo, YouTube DropBox etc.). If your files are large we recommend using Dropbox (with the DropBox app.).
Courier Hardcopy – Courier your memory stick or external drive through to our technical team. Please call the office BEFORE you send it through to us. This method may take up to three more days to process than other methods.
3. transcript delivery & Client review – check the transcripts before you pay.
The transcript project will be emailed back to you as a Microsoft word .doc (via the email you provided on the order form). We encourage each client to check the completed transcripts to ensure they are completely happy with the service before they process payment to us. Remember – we are here to help.
4. payment – no risk. Business & University friendly.
After you have had a chance to review our work we will email you an invoice. We are used to quickly aligning ourselves painlessly to many business and university payment processes. If your business or Institute requires more than our 14-day payment terms or requires service provider registration, contracts etc. simply send through the details to our accounts team and we will sort out any paperwork asap (email: firstname.lastname@example.org). If you need help with the process just reach out to us. Here to help.
Online Credit Card & PayPal: Payment can be made online using either PayPal or a major credit card (although we use PayPal to process cards, you do not need a Paypal account to pay with a credit card). A link to our PayPal portal will be on your invoice .pdf. We will email the invoice through to you once the completed project being sent back to you.
Bank to Bank Transfer: Our bank to bank transfer information for our HSBC account is included on our invoices (email: email@example.com). We also accept checks, though we do prefer the faster and more traceable options listed above. We do not accept cash. If you order using a generic email address(e.g. Gmail, Yahoo etc.) not linked to a business or organisation, we will invoice you and you will need to make an online payment before we return the project.